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Intercom is rolling out a major evolution of our database architecture moving to Vitess – a scalable, open-source MySQL clustering system – managed by PlanetScale. For many years, Intercom has used Amazon Aurora MySQL as our default database. With the addition of our custom sharding solution for high scale data, Aurora MySQL has allowed us […]
We’ve just hosted our inaugural AI customer service summit, Pioneer, and there are so many incredible insights and stories to share. Thousands of customer service and tech enthusiasts joined us, both in person in London and online via livestream, to explore how AI is transforming the support space. The energy and excitement was evident through […]