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8 excellent user research emails

From Duolingo, Typeform, Notion, Monzo & more. Recruiting users for research is hard. An email to 1000 users might get you a handful of call bookings at best. That’s 0.2–0.5% conversion. Pretty demoralising 💀 Especially at early-stage startups where you may not have well-oiled communication channels, an allocated budget or many users to contact. But, […]

Apple CEO Tim Cook’s daily routine starts with waking up at 4 a.m. and reading customer emails

Once he’s at work, Cook hosts marathon meetings. Tim Cook is known to relentlessly question employees in meetings that can last hours. AP The Journal’s 2014 article reported that Cook’s weekly operations meetings could last five or six hours and that he was known to relentlessly question employees. “‘Talk about your numbers. Put your spreadsheet […]