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Why we need to have a change of HEART with UX metrics

By now, the HEART framework should be known to every UX designer, as it reaches close to a decade since Kerry Rodden, Hilary Hutchinson, and Xin Fu from Google’s research team introduced the framework to the community. In a nutshell, the framework comprises 5 categories: happiness (H), engagement (E), adoption (A), retention (R), and task […]

Design is how it works

Would Steve Jobs consider a cheap working-class British pub cool? What I used to think about Steve Jobs As something of a celebrity and Master of the Tech Universe, a certain mythology follows the figure of Steve Jobs. A black poloneck-and-blue-jeans clad uncompromising visionary. A divinity in John Lennon spectacles without any mortal or contemporary […]