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Hays, Finnegan, Rodgers among new free agents

Nov 22, 2024, 11:44 PM ET NEW YORK — Outfielder Austin Hays and right-hander Kyle Finnegan — both former All-Stars — and second baseman Brendan Rodgers were among 62 players who became free agents Friday when their teams failed to offer them 2025 contracts. Right-hander Jordan Romano, left-hander Patrick Sandoval and outfielder Mike Tauchman also […]

Autonomous Agents with AgentOps: Observability, Traceability, and Beyond for your AI Application

The growth of autonomous agents by foundation models (FMs) like Large Language Models (LLMs) has reform how we solve complex, multi-step problems. These agents perform tasks ranging from customer support to software engineering, navigating intricate workflows that combine reasoning, tool use, and memory. However, as these systems grow in capability and complexity, challenges in observability, reliability, […]

Intercom vs Zendesk: Two AI agents put to the test

We all know that generative AI is transforming the customer service industry. AI agents are already handling customer queries with impressive accuracy, and the teams using the right AI solutions are seeing remarkable results. They’re resolving more issues faster and delivering better customer experiences, which is allowing human support agents the freedom to focus on […]

AI agents for usability testing – thoughts?

Hey all! I've been thinking about how AI could potentially handle usability testing. The idea would be AI agents that can actually navigate live websites while thinking out loud, kind of like an unmoderated usability test. The interesting part is they could theoretically be "recruited" similar to real participants – you'd input your screener questions […]

Salesforce’s new AI platform lets companies build their own digital agents to automate tasks

Salesforce has expanded its AI tools with Agentforce, a platform to help users automate tasks. Agentforce uses generative-AI models that build on Salesforce’s existing products. This article is part of “CXO AI Playbook” — straight talk from business leaders on how they’re testing and using AI. Thanks for signing up! Access your favorite topics in […]