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Designing for the Unexpected

I’m not sure when I first heard this quote, but it’s something that has stayed with me over the years. How do you create services for situations you can’t imagine? Or design products that work on devices yet to be invented? Article Continues Below Flash, Photoshop, and responsive design#section2 When I first started designing websites, […]

Broken by Design — overreacted

Security is important. Nobody wants to be the person advocating for less security. So nobody wants to say it. But somebody has to say it. So I guess I’ll say it. The way npm audit works is broken. Its rollout as a default after every npm install was rushed, inconsiderate, and inadequate for the front-end […]

Flawed Products Harm – A Framework to Respond – Boxes and Arrows

Technology products are embedded in every aspect of daily life from homes, cars, phones, schools, workplaces. They’re in entertainment, healthcare, safety, and beyond.  While technology is often billed as making things easier, faster, cheaper, and fairer, it can cause harm at scale.  People face frustration, harassment, financial loss, physical harm, and more.  What are “Flawed […]