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AI is revolutionizing customer service as we know it, and businesses that seize this moment will lead the charge into the future. Let’s put it this way: when we first got into this business in 2011, online customer service wasn’t exactly thrilling. The landscape was a bit stagnant, there was very little energy, and plenty […]
Immersed in antiquity, near Florence, Italy Feeling the need for some brief respite from the crowds and snaking queues in Florence, an afternoon visit to the Etruscan hilltop town of Fiesole fit the bill. The settlement can be found within the archaeological area and could date back as far as the ninth century BC. The […]