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We spoke with Constantina Samara, Head of Support at Synthesia, about the impact of AI and automation on scaling support in a cost-effective way, changing customer attitudes towards these technologies in customer service, and lessons learned from rolling out AI. In just four months, the number of Synthesia’s customers seeking support on a monthly basis […]
Thailand’s Office of Insurance Commission (OIC) has opened a public hearing period on a draft notification from the Ministry of Finance (MOF) that would relax foreign shareholding and board limits for life insurers. The hearing period runs until May 31, 2024. Key principles of the draft notification are outlined below. Life Insurer Qualifications Life insurers […]
Finding a customer for your product in the Department of Defense is hard: Who should you talk to? How do you get their attention? Looking for DoD customers How do you know if they have money to spend on your product? It almost always starts with a Program Executive Office. The Department of Defense (DoD) […]
So we’re gonna dive right in. I’m gonna give you some really practical ways of tackling this challenge, and we’re gonna start by just unpacking what does “no” actually mean? Where does a “no” come from? So when your customer says “no” to taking part in a customer story, what are they really saying? Where […]
The Duct Tape Marketing Podcast with John Janstch [01:01] How does somebody become a customer experience expert? [02:48] How do you unify decision-makers in an organization around a customer experience vision? [05:27] As the pandemic’s impact led to relaxed customer service, are we now entering an era where customers have heightened expectations? [06:56] What […]
Visualize the user experience with user journey maps. Here are some helpful templates, real-world applications, and insights on the importance of mapping both successful and unsuccessful touchpoints. Part of Smart Interface Design Patterns by yours truly. User journey maps are a remarkably effective way to visualize the user’s experience for the entire team. Instead of […]
Prezi has a global audience that depends on the fast and reliable accessibility of its content. In this article, we look into the way Prezi serves content from a network perspective. Photo by Z on Unsplash See this article as a general overview of how content can be served on a global scale. This is […]