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In this episode of The Ticket, Nick Clark from the Boston Consulting Group joins us to discuss the transformative impact of AI on customer service. He talks with Intercom VP of Customer Support Declan Ivory about how generative AI is reshaping customer interactions, the emergence of new roles within customer service teams, and the importance […]
A 16-year Pittsburgh consulting firm is pivoting to tech by launching a custom platform with a lofty goal: to revolutionize focus groups. Founded in 2008 to provide quality assurance and software testing, North Shore-based Rivers Agile hasn’t shared much about what it’s been up to over the past couple of years. Founder and CEO Ben […]
Internal customer service involves everything an organization can do to help their employees fulfill their duties, reach their goals and enjoy their work. It covers how different departments communicate with each other and how individuals interact with their colleagues, subordinates and superiors. It is a vital aspect of modern business as it creates the environment […]
We may earn a commission from links on this page. Amazon is one of the biggest retailers in the world, and that can make it quite challenging to shove past the FAQs, user forums, and Reddit threads to actually talk to a human over the phone. As you probably already know from trying to contact […]
What could be better for workplace morale than dumping your least favorite customer? It really brings people together to bond over a customer who just cannot be satisfied, as this car dealer could tell you all about. There are plenty of jobs that require employees to deal with impolite customers, but working at a car […]
Today, we’re excited to share Intercom’s latest guide – The New Economics of Customer Service. In this guide, we unpack how AI enables support teams to offer high-quality support at scale, in an efficient and cost-effective way. ⚡️ Ready to dive straight in and learn how AI broke the linear customer service growth model? Grab […]
SoftBank is the first to buy Nvidia’s Blackwell chips, the companies said Wednesday. The chips will power a supercomputer in Japan. The collab comes amid skyrocketing demand for Nvidia chips as companies scramble to secure supplies. Thanks for signing up! Access your favorite topics in a personalized feed while you’re on the go. download the […]
Chinese commercial space firm CAS Space announced that it successfully launched 15 satellites into Earth orbit, including one for the Sultanate of Oman. CAS Space’s Kinetica-1 (also known as Lijian-1) solid rocket lifted off from the Jiuquan Satellite Launch Center in the Gobi Desert on Sunday 11:03 pm Eastern time on Sunday, Nov. 10 (0403 […]
Besides intercom, zendesk, hubspot any of your workplaces looking into newer tools to collect customer responses that's part of your tools to make research easier? submitted by /u/CatchNearer [comments] Source link
The seafood restaurant’s new millennial CEO has been making some changes as he seeks to turn the business around post-bankruptcy. Seafood restaurant chain Red Lobster is looking to make a comeback from bankruptcy with a new menu, a new 35-year-old CEO, and a new way forward. Source link