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AI is revolutionizing customer service as we know it, and businesses that seize this moment will lead the charge into the future. Let’s put it this way: when we first got into this business in 2011, online customer service wasn’t exactly thrilling. The landscape was a bit stagnant, there was very little energy, and plenty […]
Good marketing is always about the customers, period. That’s the most important lesson I’ve learned from all my wins and losses as a marketer. To launch successful marketing campaigns, you must know every detail about your audience — their goals, aspirations, pain points, and more. And building buyer personas is a good place to start. […]
If you’re looking to sell your WordPress agency, you’ll want to demonstrate its value to prospective buyers. An effective way to do this is by leveraging customer testimonials and case studies. But how do you use them to maximize appeal? Case studies and reviews can speak to your agency’s reputation and longevity. You’ll want to […]
Almost certainly, at some point, those working shift work, or in other jobs where timesheets need to be kept, have been told by some manager not to “bother” reporting time that they worked over their shift because it’s “inconvenient” for them to report it. Sometimes, this comes in the form of being told that it […]
Despite recent push here in the U.S. to legalize it, using the marijuana plant as a recreational or even medicinal substance is still very much illegal around the world. One Volkswagen exec recently found that out the hard way when he was detained and later deported from China for failing a drug test, Reuters reports.… […]
Once he’s at work, Cook hosts marathon meetings. Tim Cook is known to relentlessly question employees in meetings that can last hours. AP The Journal’s 2014 article reported that Cook’s weekly operations meetings could last five or six hours and that he was known to relentlessly question employees. “‘Talk about your numbers. Put your spreadsheet […]
Making Customers Happier (and Keeping Them Coming Back) Happy customers are loyal customers. And a big part of making customers happy is providing great support, exactly when they need it. Live chat makes this possible by offering immediate, personalized assistance. When a customer gets help right when they’re stuck, they’re far more likely to walk […]
Looking for the best online customer service jobs? If you’re searching for a way to make money from your laptop or are tired of commuting, then an online customer service role might be the perfect fit for you. Online customer service jobs are typically entry-level opportunities that can be done from home. These jobs are… […]
The Duct Tape Marketing Podcast with John Janstch In this episode of the Duct Tape Marketing Podcast, I interviewed Micah Solomon, an expert on customer service, hospitality, and the customer experience. He delves into the unique concept of anticipatory customer service and its powerful potential to enhance brand loyalty and drive business growth. He’s a […]
We’ve just hosted our inaugural AI customer service summit, Pioneer, and there are so many incredible insights and stories to share. Thousands of customer service and tech enthusiasts joined us, both in person in London and online via livestream, to explore how AI is transforming the support space. The energy and excitement was evident through […]