What happens when the ACP ends?
The ACP ran out of funding in April. Participating providers received partial payments between $7 and $16 for each qualifying customer (rather than the typical $30 payment). That translated to partial credits on customer bills. But what happens after that?
“Lumen values its ACP customers and has taken numerous steps—going well beyond the FCC’s regulatory requirements—to ensure that its customers are well-informed about the unfortunate end of the ACP and how the ACP wind-down will impact their bills, or, in limited circumstances, their service, going forward,” Lumen reps say in an email to HighSpeedInternet.com.
Starting in June, the FCC will stop sending ACP subsidies unless the U.S. Congress finds another way to fund the program. According to the statement we received, CenturyLink ACP customers can choose to either keep their existing plans or sign up for a new one. If ACP customers don’t respond to multiple notifications about the end of the ACP, their service may be shut off.