Do not order from West Elm!

Hi I highly recommend not ordering from West Elm

Here's what went wrong: 1) Item was not marked as backordered when purchased. 2) Unable to schedule delivery for a month after item arrived at their warehouse. 3) Today is the delivery date, no delivery! I was even told I canceled it?! I was told them called, but I have no calls, missed calls, voicemails, or text that the delivery was canceled. 4) Multiple people told me they can't schedule the delivery, and then magically the third person could, told me it was customer canceled and on hold. Now it's scheduled, but they can't do anything to make this right.

So the delivery company and West Elm both play dumb and finger point at each other. I'd be happy with a discount or SOMETHING for all this waiting and insult, but the West Elm customer service said to call Capital One…

Items ordered August 26. Original delivery estimate: Sep 11 – 25 Today: Nov 5 Rescheduled delivery (don't get your hopes up!) End of November