Written by Setting up a good IVR (interactive voice response) call flow can pay dividends for your business because it can keep more customers on the line and route more of them to the exact resources they need without delays. Below, we’ll explore 12 call flows that you can implement in your call center straight away—plus we’ll […]
You want your call center to be prepared to tackle any challenge and come out safely on the other side. While many may brush over their business continuity plans and adopt a so-called “agile” approach to potential disasters, having a plan in place will make all the difference when facing an unforeseen event. Building your […]
Robin Ince and Brian Cox hear how we could all be potential killers, and discover how fleas and foliage could help us solve murders. Show more Brian Cox, Robin Ince and their guests will send a shiver down your spine as they sift through the science on murder, and hear some of the more creative […]
Meet Pau Bajo, Machine Learning Engineer and Educator at Real-World Machine Learning. Pau talks to Saron about transitioning from working daily in Excel to Python, why data is everything, and what skills early developers need to foster if they want a career in machine learning. Show Links Partner with Dev & CodeNewbie! (sponsor) Machine Learning […]
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A local call is one that is placed and received within the same zip code—or technically within the same switching center. Below, we’ll break down what a local call is, how it differs from a long distance call, and why local calls are now irrelevant. An Example of a Local Call A common example of […]
If you’re looking for a robust tool that transcribes your calls in real-time, integrates with the most popular meeting platforms, and can even attend meetings in your place, Otter.ai is for you. In this post, we’ll share exactly how to use Otter, plus we’ll give you some alternative options for different use cases. The Best […]
Mar 26, 2024 In this episode, Tor, Romain, and Chet talk with Aurash Mahbod from the Play Games team at Google — covering trends in mobile games, challenges for Android games developers, console games, and more! Chapters: Intro (00:00) What’s Aurash working on currently? (02:40) How much is Play store providing users with content […]
#289: Vision Pro Numbers March 26th, 2024 · 29 minutes How the Apple Vision Pro is fitting into our lives so far, the usage of our apps on visionOS, and considering how to allocate our attention and resources to the platform. This episode of Under the Radar is sponsored by: Indeed: Join more than 3.5 […]
O n the evening of June 5, 1944, Louis Leroux, his wife, and their six children scrambled atop an embankment near their farm to investigate the sounds of distant explosions. Three miles south, Allied fighter-bombers were attacking bridges over the Douve River on France’s Cotentin Peninsula. In the fading twilight the family watched silhouetted warplanes […]