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I used to be a content writer for a small web design agency, and my first piece was about website design best practices.
Hey all! I've been thinking about how AI could potentially handle usability testing. The idea would be AI agents that can actually navigate live websites while thinking out loud, kind of like an unmoderated usability test. The interesting part is they could theoretically be "recruited" similar to real participants – you'd input your screener questions […]
There are several ways products can improve a keyboard user’s experience with indentation. Let’s talk about them. One of the more foundational experiences in a digital product is the ability to format text: creating paragraphs, adding lists, or providing emphasis for certain words or phrases. All of this adds texture to the reader’s experience and […]
Your users want results, not compromises. Photo by Andre Frueh on Unsplash Your design team is pushing for simplification to make users’ lives easier. Your sales team is advocating for power features to close deals. Your customer success team is demanding both — a clearly impossible feat. You’re stuck between the proverbial rock and hard […]
Unlike short-term memory, long-term memory stores information for a long time. It builds through repetition and familiar patterns. UX designers can use long-term memory by creating consistent layouts or icons, so users learn to recognize them over time. This way, users won’t have to “relearn” how to use your design every time they visit. Key […]
Summary: Effective icons depend on recognizability and interpretation. Evaluate them with methods appropriate for your specific research questions Icon Usability Effective icons can increase usability by helping users understand and interpret available functionality. However, when poorly implemented, they harm usability and introduce confusion. In Digital Icons That Work, I emphasize the importance of two variables […]
Summary: When the key differences between choices are implied or buried, users often select the wrong option or misunderstand the features. This is an updated version of an article written by Jakob Nielsen in 2013. Users are bombarded with choices on the internet. That’s why the best websites make it easy for users to analyze […]
Product development has been a hit sauce for the last two years now. Not participating in this debate seems challenging when all that’s been trending is the widespread hiring of expert product managers to changes in product development aspects. Whether you’re building physical products or a software solution, this comprehensive list of product development trends […]
Empathizing with your users creates successful products. So here are some design tools and tips to help you strengthen your user empathy and enhance your UX research. This guide will help you know when to apply user empathy to your design process, what tools to use, and why it is beneficial to understand your users […]
With over 4.8 billion users currently on the internet across the globe, the digital world as we once knew it continues to adapt to accommodate modern forms of interaction and communication across the social sphere. As e-commerce booms and social platforms multiply, it’s clear that a digitally native world is only around the corner. With […]