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We’ve just hosted our inaugural AI customer service summit, Pioneer, and there are so many incredible insights and stories to share. Thousands of customer service and tech enthusiasts joined us, both in person in London and online via livestream, to explore how AI is transforming the support space. The energy and excitement was evident through […]
The next generation of customer service has truly arrived – Fin 2 is here and it’s fundamentally changing what’s possible in customer support. Fin 2 far surpasses any AI agent you’ve seen before – achieving an unprecedented 51% average resolution rate straight out the box and a 99.9% accuracy rate, it’s ready to take on […]
I’m excited to announce that Fin 2, our latest generation of Fin AI Agent, is powered by Anthropic’s Claude, one of the most sophisticated Large Language Models (LLMs) available today. We build product at the very boundary of what’s possible in AI customer service, and our collaboration with Anthropic is a big step forward for […]