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We’ve spoken a lot about preparing your support team for a new way of doing customer service with AI, but what about preparing your customers for a new way of receiving customer support? According to a recent Gartner survey, 64% of customers would prefer it if a business didn’t use AI for customer service. The […]
We all know that generative AI is transforming the customer service industry. AI agents are already handling customer queries with impressive accuracy, and the teams using the right AI solutions are seeing remarkable results. They’re resolving more issues faster and delivering better customer experiences, which is allowing human support agents the freedom to focus on […]
Email is an essential channel for support, but email conversations lead to slower resolutions for customers when compared with synchronous channels like live chat. With the advent of AI-first customer service, a lot of frontline customer queries are now being dealt with by LLM-powered AI agents. Our own Fin AI Agent resolves more than 50% […]
The next generation of customer service has truly arrived – Fin 2 is here and it’s fundamentally changing what’s possible in customer support. Fin 2 far surpasses any AI agent you’ve seen before – achieving an unprecedented 51% average resolution rate straight out the box and a 99.9% accuracy rate, it’s ready to take on […]
I’m excited to announce that Fin 2, our latest generation of Fin AI Agent, is powered by Anthropic’s Claude, one of the most sophisticated Large Language Models (LLMs) available today. We build product at the very boundary of what’s possible in AI customer service, and our collaboration with Anthropic is a big step forward for […]