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For 15 years, former Texas schoolteacher Kayla Morris put every dollar she could save into a home for her growing family. When she and her husband sold the house last year, they stowed away the proceeds, $282,153.87, in what they thought of as a safe place — an account at the savings startup Yotta held at a […]
We’ve spoken a lot about preparing your support team for a new way of doing customer service with AI, but what about preparing your customers for a new way of receiving customer support? According to a recent Gartner survey, 64% of customers would prefer it if a business didn’t use AI for customer service. The […]
Opinions expressed by Entrepreneur contributors are their own. Without a doubt, the digital world is crowded. To stand out, your brand must do more than just offer a great product or service; you need to carve out a compelling corporate identity that really hits home and resonates with customers across the web. Building a strong […]
Any traveler heading to Turkey shouldn’t have to pay scalper prices — that’s basically the bald pitch for Ryanair. Most lucky individuals who aren’t (or aren’t yet) a part of the hair-loss community probably don’t realize that rejuvenating hair growth is often an international endeavor. Thanks to the United States of America’s love affair […]
Microsoft released tools to address security issues with its AI assistant Copilot. Copilot’s indexing of internal data led to oversharing of sensitive company information. Some corporate customers delayed Copilot deployment due to security and oversharing concerns. You know when a colleague overshares at work? It’s awkward at best. Microsoft’s Copilot has been doing an AI […]
We’re nearing the end of the year, and there are typically a flood of announcements regarding quantum computers around now, in part because some companies want to live up to promised schedules. Most of these involve evolutionary improvements on previous generations of hardware. But this year, we have something new: the first company to market […]
Tropicana is about to learn if the juice is worth the squeeze. Customers are revolting after the orange juice juggernaut redesigned the shape of its bottles this summer, slimming them from 52 to 46 ounces. The backlash on social media and threats to no longer buy the product is reminiscent of a disastrous 2009 rebrand […]
Discount class action fresh headache for grocery giants Woolworths and Coles will fight class action lawsuits brought over claims they deceived customers with misleading promotions on everyday products, AAP reports. Law firm Gerard Malouf and Partners has lodged two class actions in the federal court against Australia’s largest supermarkets, alleging they breached Australian consumer law […]
CEO Schulman said Burberry would add more lower-priced “entry-level” products to its range. Burberry will use its British heritage appeal to win back customers by focusing on trench coats and scarves and be less ambitious with prices on bags and shoes, the loss-making luxury brand said in a revamp that sent its shares up sharply. […]
Last Friday, Scotiabank’s customer service account on X stated that there would be scheduled maintenance starting that day and ending on Tuesday, affecting several credit card and line of credit services. But that quickly turned into an outage for many customers, and they flocked to social media to report that they were unable to even view […]