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Rohit Chopra, director of the CFPB, testifies during the Senate Banking, Housing and Urban Affairs Committee hearing titled “The Consumer Financial Protection Bureau’s Semi-Annual Report to Congress,” in the Dirksen Building on Nov. 30, 2023. Tom Williams | Cq-roll Call, Inc. | Getty Images The Consumer Financial Protection Bureau on Thursday issued a finalized version […]
Regulators today ordered Apple and investment banking giant Goldman Sachs to pay almost $90 million in penalties and customer redress over what it termed “Apple Card failures.” The Consumer Financial Protection Bureau (CFPB) cited “customer service breakdowns and misrepresentations” that affected hundreds of thousands of Apple Card customers. Chief among the issues cited: the failure […]
Doug Mattison just wanted to cancel his gym membership. The 59-year-old could no longer afford the monthly fee, so a year after he signed up, he went back to the gym’s website to cancel it. But it didn’t have an option for members to cancel online, so he called the gym and was told he […]