Written by 
On a Wednesday night in October, a group of corporate executives took off their suits and jumped into the water at Repulse Bay on Hong Kong Island to escape their busy schedules. But they lost their sense of direction in the murky water despite being experienced swimmers and having two headlights. “It’s actually pretty scary […]
The holidays are coming, and for consumer-facing businesses, that often results in a huge tide of shoppers turning to your support team for help. How can you get on top of high conversation volumes, and still provide speedy, personal support during the busiest times of the year? It’s an easy answer: bring in AI. In […]