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10 Signs to Know You’re Ready for Cloud IVR (+How to Use It)

A cloud IVR (interactive voice response) system is a call center solution that combines automated voice prompts with integrated features like payment systems and access to live agents. As cloud computing has moved from niche to mainstream, most IVR operations have followed suit by migrating from on-premises to cloud-based solutions.  The advantages of this move […]

Why You’re NOT Getting Better at Tennis – Essential Tennis Podcast #380 | Essential Tennis Podcast – Instruction, Lessons, Tips

Tennis players blame all kinds of things for not improving as fast as they want including lack of time, money, training partners and quality coaching. Unfortunately there’s a much bigger, more important reason that nobody ever talks about. Find out what it is and how you can overcome it in this special episode of the […]