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Here’s what happening in our latest Spotlight Week: Adaptive Android Apps

Posted by Alex Vanyo – Developer Relations Engineer Adaptive Spotlight Week With Android powering a diverse range of devices, users expect a seamless and optimized experience across their foldables, tablets, ChromeOS, and even cars. To meet these expectations, developers need to build their apps with multiple screen sizes and form factors in mind. Changing how […]

BingoPlus Foundation, DigiPlus bring clean water to 15,000 residents in Dumanjug, Cebu

DigiPlus Interactive, through its social development arm, BingoPlus Foundation, recently launched Project Clean, an initiative aimed at improving water safety for 15,000 residents in Dumanjug, Cebu. This critical project addresses the severe public health challenges posed by inadequate access to clean water, providing essential support to the local community. Diarrhea remains the third leading cause […]

Pioneer innovator spotlight: How Synthesia managed a 690% spike in customer contact without increasing headcount using AI and automation

We spoke with Constantina Samara, Head of Support at Synthesia, about the impact of AI and automation on scaling support in a cost-effective way, changing customer attitudes towards these technologies in customer service, and lessons learned from rolling out AI.  In just four months, the number of Synthesia’s customers seeking support on a monthly basis […]

Pioneer innovator spotlight: How Nuuly resolves 38% of queries instantly with Fin AI Agent and maintains 95% CSAT

We spoke with Natalie Hurst, Director of Customer Success at Nuuly, about her motivation for adopting AI in customer service, the immense impact it’s had for both Nuuly’s support team and customers, implementation challenges she encountered – and overcame – and her vision for the future of AI-first customer service.  Nuuly has been a long-time Intercom […]