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Intelligent IVR: What it Can (and Can’t) Do…Yet

Electronic voices have been destined to answer phone calls ever since Bell Labs invented the Voder machine at the tail-end of the 1930s. These days, everybody and their mother has been greeted by an IVR (interactive voice response) phone system to walk them through a customer service calling menu in one way or another.  In […]

Book of the month: Hubert Mingarelli

It’s nearly ten years since I started my Book of the month slot on this blog, after having been blown away by an Italian writer who has since taken the English-speaking world by storm. In another six years, I will have featured more Books of the month than the 197 titles that comprised my original […]

A Visual IVR Can Do This One Thing That Regular IVR Can’t

Visual IVRs (Interactive Voice Response) combine traditional IVR technology with visual elements such as images, videos, and menus that make for a fast, user-friendly experience. In call centers where there’s a large volume of incoming calls and customer inquiries to handle, visual IVRs can help customers get their answers more promptly and directly. This also […]

Shake Http Tracking Log | Android-Arsenal.com

앱 개발시 Log.d 보지 않고 BottomSheetDialog 로 간단하게 볼수 있는 개발용 라이브러리입니다. 안드로이드 HTTP 통신을 Netty로 사용한다면…빠르게 뒤로가기를 눌러주세요 ???? 이 라이브러리는 OkHttp3 기준으로 동작합니다. 앱을 사용하다가 단말기를 흔들면 트래킹한 로그들을 간단히 볼수 있습니다. 라이브러리 추가 하는 방법 allprojects { repositories { maven { url = URI(“https://jitpack.io”) } } } dependencies { // UI implementation(“com.github.sieunju.httptracking:ui:$latestVersion”) […]

Introducing Trio | Part I

A three part series on how we built a Compose based architecture with Mavericks in the Airbnb Android app 10 min read · Mar 28, 2024 By: Eli Hart, Ben Schwab, Yvonne Wong At Airbnb, we have developed an Android framework for Jetpack Compose screen architecture, which we call Trio. Trio is built on our […]