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In this episode of The Ticket, Harry Spence, Director of Customer Support at ScreenCloud, joins us to discuss the critical aspects of selecting and implementing AI agents. In conversation with Intercom’s Senior Director of Human Support, Bobby Stapleton, he explores ScreenCloud’s customer support strategy, the importance of technology integration, and the need for a proactive […]
How much to charge for financial advice is rarely a decision made lightly. A firm’s pricing strategy often reflects both the local market (or niche-related) norms – such as the nearly-ubiquitous 1%. Others may align with broader industry trends, like transitioning to fee-only structures to buffer against market volatility. Still others may choose a hybrid […]
Taylor Swift, the future of fandom and a dilemma facing women’s football How to sum up Taylor Swift’s record-breaking Eras tour? Unavoidable and unignorable, given its scale and economic impact: the highest-grossing concert tour of all time boosted tourism, local businesses and the hospitality industry more significantly than the 2024 Summer Olympics and the Super […]
The games consoles which came out of Japan in the 1980s are the stuff of legend, with the offerings from Nintendo and Sega weaving themselves into global popular culture. Most of us can recite a list of the main players in the market, but how many of us would have Epoch and their Super Cassette […]
Photo Credit: Amazon.com Add elegance to your space with this chic candle warmer lamp, featuring a sleek natural marble base that doubles as décor. Enjoy a flameless, mess-free fragrance in your home. Warm your favorite candles safely and stylishly with this marble-based lamp. Perfect for enhancing ambiance while eliminating soot and smoke. Photo Credit: Amazon.com […]
Chinese President Xi Jinping’s recent article in Qiushi, the Communist Party’s flagship journal for outlining core ideology and policy, frames China’s demographic challenges as a strategic opportunity. It offers Xi’s most detailed vision yet for addressing the country’s aging population: shifting from a labor-intensive, population-driven economy to one powered by innovation, education, and productivity. Yet […]
Today is Thanksgiving in the United States, and it has been my custom at this time of year to offer a list of the things for which I’m feeling thankful. Unfortunately, that task requires a bit more effort this time around. Conflict in the Middle East continues to waste thousands of innocent lives, tarnish the […]
Jailed Hong Kong media tycoon Jimmy Lai has told his national security trial it was “crazy” to think that China’s Communist Party could be overthrown. Jimmy Lai being transferred onto a Correctional Services vehicle on February 1, 2021. File photo: Studio Incendo. Lai, 76, also said on Thursday Hong Kong protesters could only win international […]
OpenAI and other leading AI companies are developing new training techniques to overcome limitations of current methods. Addressing unexpected delays and complications in the development of larger, more powerful language models, these fresh techniques focus on human-like behaviour to teach algorithms to ‘think. Reportedly led by a dozen AI researchers, scientists, and investors, the new […]
When winter rolls around, the first thing I’m excited about is unpacking my cashmere. Stored away during the summer months, by September I’m longing to be reunited with my cosy treasures. By now, I have a few staple pieces I’ve picked up in previous sales, including a Reformation cardigan that is the perfect extra layer […]