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Broken by Design — overreacted

Security is important. Nobody wants to be the person advocating for less security. So nobody wants to say it. But somebody has to say it. So I guess I’ll say it. The way npm audit works is broken. Its rollout as a default after every npm install was rushed, inconsiderate, and inadequate for the front-end […]

Flawed Products Harm – A Framework to Respond – Boxes and Arrows

Technology products are embedded in every aspect of daily life from homes, cars, phones, schools, workplaces. They’re in entertainment, healthcare, safety, and beyond.  While technology is often billed as making things easier, faster, cheaper, and fairer, it can cause harm at scale.  People face frustration, harassment, financial loss, physical harm, and more.  What are “Flawed […]

Forget the Trail of Breadcrumbs – Boxes and Arrows

Enterprises often have a simplistic understanding of navigational structures in UX Design. Companies shy away from messing with known organizational schemas for fear that their users or customers will become confused and run away. We don’t give our users enough credit. As a result, most software navigational structures either reflect hierarchical departmental company/brand organization (because […]